Refund and Return Policy

Last Updated: September 11, 2026

Thank you for choosing Lorenava.shop, operated by AJTT FREIGHT LLC.

We are committed to providing quality office supplies and reliable customer service. If you are not satisfied with your purchase, you may request a return according to the policy below.

Return Period

Customers may request a return within 30 days after the delivery date.

To qualify for a return, products must:

• Be unused and in original condition
• Include original packaging and accessories
• Not show signs of damage, alteration, or excessive use

Non-Returnable Items

Certain products cannot be returned, including:

• Used office supplies
• Products damaged after delivery due to customer handling
• Personalized or customized products
• Clearance or final-sale items

How to Request a Return

Before sending any product back, customers must contact our support team:

Email:
sales@lorenava.shop

Please provide:

• Order number
• Customer name
• Product information
• Reason for return
• Photos if the item is damaged or defective

Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect
• The product arrived damaged
• The product has a confirmed manufacturing defect

Original shipping fees are generally non-refundable.

Refund Process

After receiving and inspecting the returned product, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within:

5-10 business days

Your bank or payment provider may require additional processing time.